FAQ
Common Questions
Everything you need to know about Solaris
- How does Solaris integrate with Instagram?
- Solaris connects to your Instagram Business account through Meta's official API. You simply authenticate your account with one click, and we handle all the technical setup. Your data remains secure and we comply with all Instagram policies.
- Can I customize the AI responses?
- Absolutely! You can train Solaris to match your brand voice, set custom response templates, and define how the AI handles specific scenarios. The AI learns from your product catalog and the preferences you set to deliver authentic responses.
- What types of products can I add?
- Solaris supports all types of offerings: physical products (clothing, jewelry, electronics), digital goods (courses, templates, ebooks), services (consulting, coaching), and subscriptions (membership programs, recurring services). You can mix different product types in your catalog.
- Will customers know they're talking to AI?
- You decide! You can configure Solaris to identify itself as an AI assistant, or simply present it as your customer service team. Many businesses find transparency builds trust, while others prefer seamless integration. We support both approaches.
- What happens if the AI can't answer a question?
- Solaris is smart about escalation. If it encounters a question it's not confident about, it can notify you in real-time, save the inquiry for you to respond to later, or politely tell the customer you'll follow up personally. You're always in control.
- Is there a setup fee or long-term contract?
- No setup fees, no contracts. You can start with a 3-day free trial, then continue month-to-month. Cancel anytime with no penalties. We believe in earning your business every month through great service.