Refund Policy

This Refund Policy governs all subscription purchases made through Solaris ("Service", "we", "us", or "our") at solarischat.com. Please read this policy carefully before subscribing. By completing a purchase, you acknowledge that you have read and agree to the terms set out below.

All payments are processed by Paddle.com Market Limited, who acts as our Merchant of Record. Paddle is the seller of record for all transactions and is responsible for processing charges, issuing refunds, and handling billing disputes on our behalf. By purchasing a Solaris subscription, you also agree to Paddle's Buyer Terms.

1. Refund Window

The 14-day period begins on the date the payment is successfully processed by Paddle, as reflected in your billing confirmation email. We encourage you to evaluate the Service promptly following each charge and to contact us without delay if you believe a refund may be warranted.

2. Eligibility Criteria

A refund request will be considered eligible only if all of the following conditions are satisfied at the time the request is submitted:

• The request is submitted within 14 calendar days of the charge date.
• Your account has not been suspended or terminated due to a violation of Solaris's Terms of Service.
• A substantial portion of the plan's monthly message or conversation quota has not been consumed during the current billing period.
• A refund has not previously been issued for the same account or billing period.

Approved refunds are processed by Paddle to the original payment method and typically reflect within 5–10 business days, depending on your card issuer or financial institution.

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances, regardless of when the request is submitted:

• The 14-calendar-day refund window has elapsed since the charge date.
• A significant portion of the plan's monthly message or conversation quota has been consumed during the billing period in question.
• Charges relating to partial months of service — subscription periods that are only partially used are non-refundable.
• The account was suspended or terminated as a consequence of a Terms of Service violation.
• A refund has already been issued for the same billing period or account.

We reserve the right to evaluate all refund requests on a case-by-case basis. Satisfying the criteria above does not guarantee automatic approval; we may decline requests that we reasonably determine to be abusive or inconsistent with the intent of this policy.

4. Cancellation and Immediate Access Termination

Cancellation and a refund request are two distinct actions. Please review the following before proceeding:

4.1 Cancellation

Cancelling your subscription immediately terminates access to all paid plan features and stops any future renewal charges. Any unused quota or remaining days in the current billing cycle are forfeited at the moment of cancellation, and no refund is issued for the current period.

4.2 Refund

A refund, where approved under this policy, reverses the most recent charge in full and immediately terminates your access to the paid plan. A refund does not apply retroactively to prior billing periods and covers only the most recent charge.

5. How to Submit a Refund Request

To submit a refund request, please contact our support team at info@solarischat.com with the subject line "Refund Request". To allow us to process your request efficiently, please include the following in your message:

• The email address associated with your Solaris account.
• Your Paddle order or transaction ID, as found in your billing confirmation email.
• The date of the charge for which you are requesting a refund.
• A brief explanation of the reason for your request.

We aim to acknowledge all refund requests within 2 business days and to issue a final determination within 5 business days of receipt. Approved refunds are then submitted to Paddle for processing and typically reflect within 5–10 business days depending on your financial institution.

6. Billing Disputes and Chargebacks

Because Paddle acts as our Merchant of Record, they are the responsible party for processing payments and managing formal billing disputes with card networks and financial institutions. In the event that a dispute is escalated to a chargeback, Paddle will represent the transaction in accordance with their policies and the applicable card network rules.

We strongly encourage you to contact us directly at info@solarischat.com prior to initiating a chargeback with your bank or card issuer. The majority of billing concerns can be resolved promptly through direct communication, and doing so avoids unnecessary delays for both parties.

7. Statutory Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your jurisdiction. Where statutory rights provide for remedies beyond those described in this policy, those rights shall take precedence to the extent required by law.

8. Amendments to This Policy

We reserve the right to amend this Refund Policy at any time. Material changes will be communicated by updating the "Last Updated" date at the top of this page and, where appropriate, by notifying registered users via email. Your continued use of the Service following the publication of any amendments constitutes your acceptance of the revised policy.

9. Contact Information

For all refund enquiries, billing questions, or concerns relating to this policy, please contact us using the details below. We are committed to responding to all legitimate requests in a timely and professional manner.

We will respond to all legitimate refund and billing enquiries within 5 business days of receipt, or within any shorter period required by applicable law.